You receive separate bills from the hospital and your physician. If you are seen at Emory Clinic or one of its affiliates, you will receive bills and statements from them. Hospital and Clinic accounts are queried and paid separately. Please note the name of the provider on the statement you are referencing, and follow instructions for viewing, paying and contacting the provider. If you have multiple accounts at one or more Emory Hospitals, you will receive separate statements for each account. Each statement indicates the hospital that provided service and the date of service for the account
Patients typically will receive two bills for the same date of service. One bill is from Emory Clinic for professional services rendered by the physician. The second bill comes from the facility or hospital. The facility bill reflects charges for services, supplies and equipment provided during your visit or stay.
Example: A patient who comes for a chest x-ray will be billed by Emory Clinic for the physician who reads the results/outcome of the x-ray. The hospital will bill for use of equipment and supplies associated with the service.
Each episode of service represents a different visit to our facility. Hospital account numbers have two parts. The first part, up to nine digits, remains the same for every visit. The last four digits differ to distinguish each visit.
Our hospitals accept a large number of insurance plans and cannot list the name of each variation individually. Insurance companies identify patients and pay claims based upon the ID number the hospital includes on the bill. As long as the ID number is billed correctly, your insurance carrier will process and pay based on the terms of the plan that you have with them
“Self-administered drugs” is a term used by Medicare to describe any and all items not covered by Medicare in the Medicare Handbook. The terminology can be misleading to many patients. Although it refers primarily to drugs, it sometimes applies to devices or procedures not covered by your Medicare provider.
This sometimes occurs on inpatient accounts. Inpatient claims generally are paid under Medicare A benefits. If A benefits are exhausted, some charges are paid under Medicare B. The presence of Medicare B as secondary on your account does not automatically mean that A benefits are exhausted. The computer system lists both plans associated with a Medicare account even if B is not applicable.
Health Care Receivables is Emory Hospitals’ extended business office. They manage accounts with payment plans. HCR has several departments: Payment Tracking; Insurance Follow-up; Collections. They use similar statements for all patient communications, including reminders to patients with payment arrangements of their promises to pay
The extended business office shares the database with Emory Hospitals. You can pay the hospital directly or you can pay the agency directly. If you pay the agency directly, they report patient payments to the hospitals on a weekly basis. Please allow time for the payment to post to your account.
Blue Choice 101 is an automatic listing in our computer system. Your Federal Blue Cross will pay based upon the ID number billed to them. As long as your ID number is correct, your claims will be processed and paid correctly. Enrollment codes and group numbers rarely affect processing and payment of a claim.
It is not possible to combine Emory Clinic and Hospital accounts, even though we operate under the same Emory Healthcare umbrella. Physician and other professional charges billed by Emory Clinic are maintained on a different system from those used by the Hospitals
After we file a claim with your insurance carrier, Georgia’s prompt pay law stipulates that the claim be paid within 30 days. Patients have a contractual agreement with their insurance providers. The hospital routinely sends additional information requested by insurance providers and makes every effort to ensure they have what is needed to pay the claim. It is the patient’s responsibility to ensure that the insurance company makes payment in a timely manner for services provided. This is truly a team effort.
Although print parameters depend on individual PC settings, it often has to do with pop-up blockers. Click on Tools at the top of the browser screen and use the Pop-Up Blocker option to disable the pop-up blocker. Then click on the PDF icon again. This usually allows the PDF file to display.
To set up a payment plan for your account, please contact our Customer Service Representatives by calling 404-686-7041 or 800-827-7041. Or use the Secure Communications option, and a Representative will respond to your inquiry.
We make withdrawals authorized by you from the checking or savings account that you designateas the payment account. As with any payment account, you must provide sufficient funds to coverall payments. Since we have no knowledge of your account balance at any time, we cannot notify you if your payment account has insufficient funds. There may be additional charges forpayments attempted against accounts with insufficient funds.
Emory Healthcare web site provides instructions for requesting a copy of your hospital medical record, including a release form to complete.You'll find it at the following link:hereTo request a copy of a Clinic or doctor's office record, please contact your physician.
If you need assistance with the online web site or any matter regarding your hospital account, please use the following link for information about how to contact our patient account representatives here.