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Web Site Agreement and Authorization for Payments

 

The Emory Healthcare, Inc. (“EHC”) Web Site (the Online Patient Bill Pay Service) is an on-line bill payment service provided by EHC and its Licensors.

 

Please read this Agreement carefully before accessing or using the Online Patient Bill Pay Service. By accessing or using the Online Patient Bill Pay Service, you agree to be bound by the terms and conditions below as well as our Privacy Policy. If you do not accept the terms and conditions of this Agreement, you may not access or use the Online Patient Bill Pay Service. EHC may modify this Agreement from time to time, and such modifications shall be effective immediately upon posting of the modified Agreement on this site. By continuing to access or use the Online Patient Bill Pay Service following such modifications, you agree to be bound by the modified Agreement or any amended Privacy Policy.

 

Payment Services. By accessing the Online Patient Bill Pay Service, you authorize (1) EHC to establish and maintain your bills and payment authorizations and (2) EHC to process your payments according to your instructions. When EHC receives a payment authorization, you authorize EHC to charge your transaction account and remit funds on your behalf so that the funds arrive as close to the business day designated by you as reasonably possible. While it is anticipated that EHC will complete most transactions within twenty-four (24) hours of the day designated, it is understood that due to circumstances beyond the control of EHC, particularly delays in handling and posting payments by slow responding companies or financial institutions, some transactions may take a day or even a few days longer. For this reason, it is recommended that all payment authorizations be received by EHC at least three (3) business days before the actual due date, not the late date. If you properly follow the procedures described herein, and EHC fails to deliver bills to you or process payment authorizations in a timely manner, EHC will bear responsibility for late charges ($50 maximum) actually incurred by you. In any other event, including, but not limited to, sending a payment authorization less than three (3) days prior to the actual due date, the risk of incurring and the responsibility for paying any and all late charges or penalties shall be borne by you. EHC will use its best efforts to process all your payment authorizations promptly and properly. However, EHC shall incur no liability if it is unable to complete any payments initiated by you because of the existence of any one or more of the following circumstances:

 

1.     1. Your account does not contain sufficient funds to complete the transaction or the transaction would exceed the credit limit of your overdraft account.

 

2.     2. You have not provided EHC with correct names or account information.

 

3.     3. Circumstances beyond EHC control (such as, but not limited to, fire, flood, or interference from an outside force) prevent the proper transmission of your payment authorization and EHC has taken reasonable precautions to avoid those circumstances.

Provided none of the foregoing, three (3) exceptions to the EHC performance obligations are applicable, EHC shall be responsible for properly directing the payment authorization.

 

THE FOREGOING SHALL CONSTITUTE EHC ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY HEREUNDER.

 

Authorization of payment of taxes or court-directed payment through the Online Patient Bill Pay Service is prohibited.

 

Your Liability for Unauthorized Transfers. If you discover your password has been lost, stolen or otherwise compromised, please notify EHC within two (2) business days.  If someone uses your EHC account without your permission after you notify EHC, you may only be held liable up to $50.00.  If you do not provide notice to EHC within two (2) business days after you discover the loss or theft of your password, and EHC can demonstrate that such loss may have been prevented if you had notified EHC, you may be liable for as much as $500.00.

 

In the Event Your Bank Returns a Transaction. In using the Online Patient Bill Pay Service, you are requesting EHC to make payments for you from your designated transaction account. If your financial institution, or the holder of the account from which you have designated payment is unable to process a transaction (for example, there are not sufficient funds in your account to cover the transaction), the transaction may not be completed.

 

Types of Payments and Limitations on Payees. You may use the Online Patient Bill Pay Service to authorize payment from an account that you designate. You may only use the Online Patient Bill Pay Service to authorize payments to be made to EHC and for no other providers.

 

Payment Refunds. Credit balances created by patient/guarantor payments are regularly reviewed by Patient Accounting to determine if a refund is due to the patient or guarantor. If no other outstanding account balance is identified by Patient Accounting personnel upon conducting full research of its accounting system, a refund shall be issued to the patient/guarantor in the amount of the overpayment.

 

Charges. As a customer of the Online Patient Bill Pay Service, you will not be charged by EHC for receiving a bill electronically or for payment authorizations that you choose to send electronically. There may be a charge for additional transactions and other optional services.

 

Copyright. The contents of the documents are copyrighted under the United States copyright laws. The owner of the copyright is EHC. You may download or print portions of material from the Online Patient Bill Pay Service solely for your own non-commercial use. Any other copying, redistribution, retransmission to any other entity or publication of any viewable material is strictly prohibited without the express written consent of EHC. You also agree not to change or delete any proprietary notices from materials downloaded from the Online Patient Bill Pay Service.

EXCLUSION OF WARRANTIES. EHC IS PROVIDING THE ONLINE PATIENT BILL PAY SERVICE "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON INFRINGEMENT AND TITLE. EHC DOES NOT WARRANT THAT THE ONLINE PATIENT BILL PAY SERVICE IS ERROR-FREE, OR THAT ACCESS TO AND USE OF THE ONLINE PATIENT BILL PAY SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

 

LIMITATION OF LIABILITY. IN NO EVENT SHALL EHC OR SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES) ARISING OUT OF THE DELIVERY, PERFORMANCE, OR USE OF THE ONLINE PATIENT BILL PAY SERVICE, WHETHER INCURRED BY YOU OR ANY THIRD PARTY, EVEN IF EHC OR ITS LICENSORS OR SUPPLIERS HAVE BEEN ADVISED OR MAY OTHERWISE KNOW OF THE POSSIBILITY OF SUCH DAMAGES.

 

Some jurisdictions prohibit exclusion or limitation of liability for implied warranties or consequential or incidental damages, so the above limitation may not apply to you. You may also have other legal rights that vary from jurisdiction to jurisdiction.

 

Assignment. You may not assign this Agreement to any other party. EHC may assign this Agreement to any future, directly or indirectly, affiliated company. EHC may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.

 

General. This Agreement is governed and shall be construed in accordance with the laws of the State of Georgia, excluding its choice of law rules. Any claim for breach of this Agreement must be brought within two (2) years of event giving rise to any claim. This Agreement constitutes the entire agreement and supersedes any prior agreements or understandings, oral or written, between EHC and you concerning the Online Patient Bill Pay Service and may only be amended in a writing signed by both parties. Failure or delay in enforcing any right or provision of this agreement shall not be deemed a waiver of such provision or right with respect to any subsequent breach or a continuance of an existing breach. If any provision of this Agreement shall be held to be unenforceable that provision will be enforced to the maximum extent possible, and the remaining provisions of this Agreement will remain in full force and effect.

 

 

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Emory Healthcare, Inc.’s

Online Bill Pay Privacy Policy

 

Emory Healthcare, Inc. respects our customers and Web users. We know that people wish to keep their personal information confidential.  Please read this Privacy Policy to understand how we use the information you provide.

 

I. We collect personal information about you in order to process your online

payments, including your name, address, telephone number as well as account and

other information necessary to complete a transaction. This information is shared

only with your financial institution or other related third parties as may be

necessary to complete the transaction. We do not sell or distribute your personal

information.

 

II. We record email contact information strictly for our internal use. We do not sell

or distribute your email contacting information.

 

III. We send email regarding your bill availability or we attach the bill to an email

depending on the choice you have made. We send confirmation emails regarding

payments and certain types of maintenance. Confirmation emails help guard

against fraudulent use of the system.

 

IV. We record your use of the system to the extent we are aware of when log-in

occurs. We also keep statistics about how the system is used. This information

helps us plan better services and improve system performance.

 

V. We use encrypted transmission for all transactions on our billing site.

 

VI. If we attach your bill to an email, we use encrypted Adobe Acrobat PDF files.

You choose the password, so the encryption is as strong as your password is

complex. We encourage you to choose complex passwords and change your password frequently for added protection, but do not require you to do so.

 

VII. We use cookies for our internal use only. They are required to maintain session

information.  We do not share cookies with any outside agency nor place shared cookies or customer profiling banner ads on our pages.

 

X. We do not retain credit card information (unless you specifically tell us to for your

convenience) except for audit trails, which are used to prove transactions. The

audit trails have portions of the card number obliterated so the information is not

useful by itself.

 

XI.  We comply with Government laws and guidelines regarding protection

of  your privacy both now and in the future.

 

Your personal information will be used to access your Account. Your financial information will be used to process payments that you schedule through Online Billing. This information is stored in a secure environment. We do not sell your personal information to third parties who send unsolicited information.